Return & Refund Policy

At MS Fragrance, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

3 Day Return Policy

Customers can request a return within 3 days of receiving their order.

Return Conditions

• The product must be unused.
• The product must be in original packaging.
• The product seal should not be broken.
• Proof of purchase or order confirmation is required.
• Used perfumes cannot be returned unless the product is damaged or incorrect.

Damaged or Wrong Product

If you receive a damaged, leaked or wrong product, please contact us within 3 days with clear pictures or video proof.

Refund Process

Once we receive and inspect the returned product, we will inform you about the approval or rejection of your refund request.

Exchange Policy

Exchange may be offered if the product received is damaged, incorrect or has a genuine issue.

Return Shipping

Return shipping charges may be paid by the customer unless the mistake is from our side, such as wrong or damaged product delivery.

Contact for Returns

To request a return or refund, contact us:

Phone: 03058534161
Email: msfragrances336@gmail.com
WhatsApp: Chat on WhatsApp